Mission and Values

Our Mission

“Provide consistent high quality repair and service at a reasonable price to our customers who entrust their BMW/MINI vehicles to us for the peace of mind that trained mechanics specializing in BMW/MINIs will treat it with care and pride of ownership.”

Core Values

Integrity

We are dedicated to helping our customers maintain their vehicles in a safe and reliable condition by making them aware of all needed service and repair issues so they can make better and more-informed decisions about what they want done and when.

Competence

We are specialists in BMW and MINI vehicles, and our technicians have many years of experience with BMW vehicles both as factory-trained technicians at BMW/MINI dealerships or as technicians at other BMW aftermarket repair facilities. Our technicians collaborate as a team to support each other ensuring that our customers’ vehicles always get the best technical attention.

Honesty

We will recommend when specific repairs should be made based on the customer’s driving characteristics and budget. Our employees are paid salaries for the work they do and are not paid commissions for additional issues they may uncover in the course of doing the work requested by customers.

Quality

We are passionate about providing a high quality of service to our customers. This includes clean and comfortable customer facilities and easy access to rental cars.

Commitment

We commit to stand behind the work we do and use BMW/MINI-approved methods and products when, in our best judgment, it is in the best interest of our customers and their vehicles. If we find in the course of performing the requested repairs that our original estimate will be exceeded, we will seek approval from the customer for the increase before we incur the costs.

Value

We recommend parts and service to maximize the long term reliability of our customers’ vehicles. We use fair retail prices for parts and our posted current labor rate. We use non-BMW/MINI products only when we believe they are at least equal in quality but offer a better value.

Convenience

We will recommend when specific repairs should be made based on the customer’s driving characteristics and budget. Our employees are paid salaries for the work they do and are not paid commissions for additional issues they may uncover in the course of doing the work requested by customers.